Dealing With Difficult People
By ‘difficult’ people we mean people with certain personality traits or emotional characteristics that make it difficult for you to communicate with them. The ability to effectively cope with such people while maintaining a healthy work environment is known as the skill of dealing with difficult people.
What You Will Learn
Understanding Difficult Behavior
Gain insights into the various types of difficult behaviors you may encounter in the workplace, from passive-aggressive individuals to those who resist change or exhibit disruptive conduct.
Effective Communication
Learn techniques to improve your communication skills, including active listening, assertiveness, and empathy, enabling you to connect with difficult individuals and build rapport.
Conflict Resolution
Explore strategies for managing and resolving conflicts in a constructive manner. Discover methods to address conflicts proactively and maintain a harmonious team.
Emotional Intelligence
Develop emotional intelligence to better understand the emotions and motivations behind difficult behavior. Learn how to regulate your own emotions and respond empathetically to others.
Negotiation and Problem-Solving
Acquire negotiation skills and problem-solving techniques that can help you find mutually beneficial solutions when dealing with difficult people.
Setting Boundaries
Learn how to establish clear boundaries and expectations with individuals who push limits or exhibit boundary-crossing behaviour.
Coaching and Feedback
Discover how to provide constructive feedback and coaching to individuals in a way that promotes personal and professional growth while addressing their difficult behaviours.
Dealing with Resistance to Change
Explore strategies for managing resistance to organizational changes, guiding individuals through transitions, and fostering a more adaptable culture.
Maintaining Self-Composure
Develop techniques to maintain your composure and professionalism when faced with challenging individuals, reducing the risk of escalating conflicts.